Frequently asked questions

Answers to the questions we are asked most often about the Hooded Lid Tubing Mascara.

Will it stay put on hooded lids?

That's what it's made for. Wax mascara softens on the warm fold of a hooded lid and prints there by lunch. This one seals each lash in a sleeve instead of painting it, so it stays put from morning to night.

How do I take it off?

Warm water. Hold a warm, wet flannel or two cotton pads on closed eyes for about 30 seconds, then slide down gently. The sleeves come away in tiny tubes. Don't rub: rubbing is what pulls lashes.

I tried tubing before and it didn't work.

Some "tubing" mascaras are wax hybrids that smudge and never let go. Others go on too thick. Use one thin coat, and take it off with warm water, not by rubbing.

Will it work on short, sparse lashes?

Yes. The brush is thin and the coat goes on thin, so fine lashes look separated, not spidery. Add a second coat before the first one sets if you want more.

What's the difference between the shades?

Same formula, same sleeve. Black is the most defined. Brown reads softer, which suits pale or fine lashes. Elderberry is a deep berry that reads close to black on most lashes.

Will it grow my lashes?

No, and we won't promise that. It makes the lashes you have look lifted and done today. And because you stop scrubbing at night, you stop tugging at them.

Is it Korean?

It's Korean-inspired. Film mascaras like this have been a quiet staple of Japanese and Korean drugstores for years. We don't claim it's made in Korea. The country where it's made is printed on the pack.

Where does it ship from, and how long does it take?

Orders ship within 48 hours and usually arrive in 4 to 7 days. We sell only through this website, so listings elsewhere aren't ours and aren't covered by our guarantee.

What if it doesn't work for me?

You have 120 days. If it isn't for you, contact us and we refund you in full, even if the tube is empty, bundles included. No subscription, no catch.

Another question? Email support@seoulbeautysociety.com or use our contact page. We reply within one working day, Monday to Friday.